Return Policy

Last updated July 2, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

 

RETURNS AND EXCHANGE

We do not offer refunds on transactions and only offer replacement and exchange. All products in Frills are made especially on customers’ demand, and hence we are unable to accept any returns. However, in case of delivery of a wrong or damaged product, the customer is liable to get a replacement from Frills at no extra cost.

 

EXCHANGE PROCESS

1.     Raise exchange request: Contact us through email at frillscompany@gmail.com or through WhatsApp at +91 7217895020 within 48 hours of receiving the product. Include the order number and picture/video and mention the reason for the exchange request. * #

2. Pick-up schedule: We will schedule a pickup for the product/s within seven working days of receiving your request through our external delivery partner. Please place the item securely in its original packaging and handover to the delivery partner. **

3.     Exchange processing: After receiving the return, we will process your exchange and dispatch the new/desired product.

4.     Exchanged product delivery: It will take us ten working days from the receipt of the item to process your exchange and deliver the new product.

 

EXCEPTIONS

Physical damage at the customer’s end and tampering with the packaging violates the return policy and such exchanges will not be accepted. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at frillscompany@gmail.com or +91 7217895020

*   Exchanged products will be the same in size and design as the original order.
#   Physical damage at the customer’s end is not covered under the return policy
** All products should be unused and should have all the original tags and packaging intact.

This return policy was created using Termly's Return and Refund Policy Generator.